Reservations are first come, first served. We know that plans can go awry. However, we rely on your reservation funds, and a cancellation costs us time and money.
When you enter into a rental agreement with us, you are informed before hand that our refund policy is as follows:
If an advanced cancellation is necessary (30 days or more in advance), we will refund 50% of your reservation payment.
Less than 30 days to 2 weeks before will be refunded at 25% of your reservation payment. After this time frame, cancellations will be considered a no show, and there will be no refund.
Once you arrive at Still Waters, no refunds will be given due to the weather, your change of plans, or an early departure.
Thank you for respecting this policy and for your understanding.